Terms of Service
Welcome to The Promo Vault. These terms govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.
Last Updated: April 6, 2026
Your Agreement to These Terms
By accessing or using The Promo Vault website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
1. Account Terms
Account Creation
- You must be at least 18 years old to create an account
- You must provide accurate, complete, and current information
- You are responsible for maintaining the security of your account credentials
- You are responsible for all activities that occur under your account
Account Responsibilities
You agree to:
- Notify us immediately of any unauthorized use of your account
- Provide accurate and complete information for all transactions
- Comply with all applicable laws and regulations
- Not use the account for any illegal or unauthorized purpose
2. Products and Services
Product Descriptions
We strive to provide accurate product descriptions and images. However, we do not warrant that descriptions are error-free. Colors may vary slightly due to monitor settings and product manufacturing variations.
Customization and Artwork
By submitting artwork or approving a proof, you confirm that:
- You have the right to use the submitted artwork/logo
- The artwork does not infringe on any third-party rights
- You have reviewed and approved the final proof
Pricing and Payment
- All prices are in USD or CAD as specified
- We reserve the right to modify prices without notice
- Payment is due before production begins
- We accept major credit cards, wire transfers, and company checks
3. Orders and Cancellations
Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.
Cancellation Policy
- Before production: Full refund, no cancellation fee
- After production starts: Cancellation fees may apply based on costs incurred
- Custom products: Cannot be cancelled once production begins
4. Intellectual Property
Our Content
All content on this website, including text, graphics, logos, images, and software, is the property of The Promo Vault or our licensors and is protected by copyright laws.
You may not reproduce, distribute, or create derivative works without our express written permission.
Your Content
You retain ownership of any artwork, logos, or content you submit to us.
By submitting content, you grant us a license to use it solely for the purpose of fulfilling your order.
5. Prohibited Activities
You agree not to:
- Use the site for illegal purposes
- Impersonate any person or entity
- Interfere with site security or functionality
- Transmit viruses or malicious code
- Spam or harass other users
- Violate any applicable laws
- Attempt to gain unauthorized access
- Scrape or harvest data from the site
6. Limitation of Liability
To the fullest extent permitted by law, The Promo Vault shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the amount you paid for the service
Indemnification
You agree to indemnify and hold harmless The Promo Vault from any claims, damages, losses, liabilities, and expenses arising from:
- Your use of the website and services
- Your violation of these terms
- Your violation of any third-party rights
7. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
8. Termination of Service
We reserve the right to:
- Suspend or terminate your account at any time, with or without cause
- Terminate your access to the website for violation of these terms
- Discontinue the website or any part thereof at any time
Upon termination, your right to use the service will immediately cease.
9. Governing Law and Dispute Resolution
Governing Law: These terms are governed by the laws of the State of Wyoming and the federal laws of the United States of America.
Dispute Resolution: Any disputes arising from these terms shall be resolved through binding arbitration in Cheyenne, Wyoming, in accordance with the rules of the American Arbitration Association.
Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
10. Modifications to These Terms
We may modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the service after changes constitutes acceptance of the new terms.
We will provide notice of material changes via email or website notification.
11. Contact Information
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us.