Promotional Products FAQ — Ordering, MOQ & Customization Guide

The Promo Vault is a B2B promotional products provider connecting North American promotional product distributors with audited manufacturers. We specialize in custom bags, backpacks, totes, and carryalls with factory-direct pricing and blind shipping to protect your client relationships.

Yes, we are a distributor-only supplier. We never sell directly to end-users and maintain strict blind shipping protocols. Your client relationships are always protected with no factory information or invoices included in shipments.

Our catalog focuses on custom bags and backpacks, including canvas tote bags, drawstring sport packs, travel backpacks, shopping bags, crossbody bags, duffel bags, and beach totes. Each product can be customized with your logo using screen printing, embroidery, or other imprint methods. Browse our full catalog on the Products page.

Blind shipping means we ship your order directly to your customer without any factory branding, invoices, or pricing information included. The package appears as if it came from you, protecting your distributor margins and client relationships.

Minimum order quantities vary by product, ranging from 24 to 250 units. The specific MOQ for each product is clearly displayed on its product page. Popular canvas tote bags start at 24-50 units, while specialized items like recycled RPET shoppers require 200-250 units.

Browse our products and select the items you need. Each product page shows tiered pricing based on quantity. For detailed quotes including customization options, use the "Quote" button on the product page or contact us directly. Quotes are typically provided within 24 hours.

Yes, all products offer tiered pricing. The more you order, the lower the per-unit cost. For example, our canvas tote bags range from $5.75 per unit at 25 units down to lower tiers at higher quantities. Each product page displays the full pricing breakdown.

All pricing on our website is displayed in USD. For orders in other currencies, please contact us for a conversion quote.

Setup fees vary by product and imprint method. Your quote will clearly list any applicable setup fees. We provide digital proofs for approval before production begins at no extra charge.

We offer multiple imprint methods including screen printing, embroidery, heat transfer, and debossing. The available methods depend on the product material. Each product page lists the specific customization options, imprint area dimensions, and maximum number of colors supported.

We prefer high-resolution vector files (AI, EPS, PDF) for the best print quality. We also accept high-resolution raster files (PNG, JPG) at 300 DPI or higher. If your artwork needs adjustments, our team can assist with formatting.

Yes. We provide a digital proof showing exactly how your logo will appear on the product, including placement, size, and colors. Production only begins after you approve the proof.

The maximum number of imprint colors varies by product and method. Standard screen printing supports up to the number specified on each product page. Full-color digital printing may be available for some items. Additional colors may incur extra costs.

Changes after proof approval may cause delays and additional fees. We recommend reviewing your proof carefully before approving. Contact us immediately if you need corrections.

Production times vary by product and are displayed on each product page. Standard production typically ranges from 7 to 15 business days. Rush production may be available for select products at an additional cost.

We ship via standard ground shipping. Expedited shipping options may be available upon request. Shipping times are in addition to production time. All orders include blind shipping at no extra charge.

We serve North American distributors. For orders shipping outside the United States and Canada, please contact us to discuss available options and any additional requirements.

Yes, we can distribute orders to multiple addresses. This is especially useful for distributors fulfilling orders to different client locations. Contact us with your distribution requirements for a quote.

Because each order is custom-made to your specifications, orders cannot be returned once production has begun. However, if products arrive with defects or errors on our part, we will replace them at no additional cost or provide a full refund.

Contact us immediately with photos of the issue. We will investigate and provide a resolution, which may include replacement, credit, or refund. Please inspect your order upon arrival and report any issues within 5 business days of receipt.

We work with audited manufacturing partners and implement quality checks throughout production. This includes raw material inspection, in-production checks, and pre-shipment verification. Each order is inspected before it leaves the factory.

Orders can be cancelled without penalty before production begins. Once production has started, cancellation fees may apply based on the work already completed. Contact us as soon as possible if you need to cancel.