Promotional Products Shipping & Delivery Guide
Everything you need to know about shipping options, timelines, and delivery for your wholesale promotional products. Free shipping on orders over $500. Blind shipping available for distributors.
Important: Production + Shipping Time
Please note that shipping time is in addition to production time. When planning your order, factor in both production time (varies by product, typically 5-15 business days) AND shipping time. Need it faster? Contact us about your promotional product order for rush options.
Shipping Options
Choose the shipping method that best fits your timeline and budget
Standard Ground
Most economical option for orders without tight deadlines
- Free shipping on orders over $500
- Available for all locations in US and Canada
- Tracking included
- Signature not required unless specified
Expedited Shipping
Faster delivery for time-sensitive orders
- Additional cost varies by location and weight
- Available for most locations
- Tracking included
- Signature may be required
Overnight / Rush
Fastest delivery option for urgent needs
- Additional rush fees apply
- Available for major metropolitan areas
- Tracking and signature required
- Must order before 12 PM EST
Order to Delivery Timeline
Understanding your order journey from confirmation to delivery
Order Confirmation
You'll receive an order confirmation email within 1 hour of placing your order
Artwork Proof
Digital proof sent within 24-48 hours for your approval
Production
Production begins after proof approval (5-15 business days depending on product)
Quality Check
Your order is inspected for quality before shipping
Shipment
Order ships with tracking information sent via email
Shipping Areas
We ship across North America with reliable carrier partners
United States
- 50 states including Alaska and Hawaii
- Puerto Rico and US Virgin Islands
- Carriers: UPS, FedEx, USPS
- No additional customs or border fees
Canada
- All 10 provinces and 3 territories
- Carriers: UPS, FedEx, Canada Post
- Customs clearance handled for you
- No surprise brokerage fees
International Shipping: For orders outside North America, please contact us to discuss options and pricing.
Additional Shipping Services
Multiple Locations
Need your order shipped to multiple addresses? We can distribute your order to different locations, saving you time and handling.
Drop-shipping fees may apply. Contact us for details.
Blind Shipping for Distributors
We can ship your custom promotional products directly to your clients without any The Promo Vault branding, making it look like the products came directly from you. 100% generic packaging — no invoices or factory marks inside the boxes.
Available for promotional product distributors and resellers. Protect your client relationships with every order.
Hold for Pickup
Prefer to pick up your order? We can arrange for your order to be held at the carrier\'s local facility for pickup.
Available at select carrier locations. No additional cost.
Saturday Delivery
Need your order delivered on Saturday? Saturday delivery is available for rush orders in eligible areas.
Additional Saturday delivery fees apply.
Need Rush Delivery?
Have a tight deadline? Contact us and we'll do our best to accommodate your timeline.