Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use The Promo Vault services.
Last Updated: April 6, 2026
Our Commitment to Your Privacy
The Promo Vault is committed to protecting your privacy. We only collect information necessary to provide our services, and we never sell your personal data to third parties. This policy outlines our practices in detail.
Information We Collect
Personal Information
We collect information you provide directly to us:
- Name and contact details: Name, email address, phone number, mailing address
- Business information: Company name, industry, job title, business address
- Account credentials: Username and encrypted password
- Billing information: Company billing address and payment terms for quote-based orders
- Customization data: Logos, artwork, and design preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device and browser information: IP address, browser type, operating system, device identifiers
- Usage data: Pages viewed, time spent, links clicked, navigation paths
- Cookies and similar technologies: To improve functionality and analyze usage
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Process orders, provide quotes, and deliver products
Communication
Send order updates, proofs, and respond to inquiries
Security & Fraud Prevention
Protect against unauthorized transactions
Account Management
Create and manage your account
Improvement
Analyze usage to enhance our services
Marketing
Send promotional offers (with your consent)
Information Sharing
We Do Not Sell Your Information
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is only used to provide our services and improve your experience.
Limited Third-Party Sharing
We may share your information with trusted partners only as necessary:
- Payment processors: To process invoice payments when applicable
- Shipping carriers: To deliver your orders
- Manufacturers: To produce your custom products
- Service providers: For web hosting, analytics, and email services
Data Security
We implement industry-standard security measures to protect your information:
SSL Encryption
All data transmitted uses 256-bit SSL encryption
PCI Compliance
Payment processing meets PCI DSS standards
Access Controls
Restricted access to personal data
Regular Audits
Periodic security reviews and updates
Your Privacy Rights
Access and Portability
Request a copy of your personal data in a structured, machine-readable format.
Correction
Update or correct inaccurate or incomplete personal information.
Deletion
Request deletion of your personal data, subject to legal and business requirements.
Opt-Out
Opt out of marketing communications at any time. You\'ll still receive essential order updates.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience:
Essential Cookies
Required for basic site functionality, such as submitting quote requests and account access
Analytics Cookies
Help us understand how visitors use our site to improve performance
Preference Cookies
Remember your settings and preferences for future visits
You can control cookies through your browser settings. However, disabling cookies may affect site functionality.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
International Data Transfers
The Promo Vault is based in the United States and may transfer your data to other countries where we or our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
Updates to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by:
- Posting the new policy on our website
- Sending an email notification for major changes
- Updating the "Last Updated" date at the top of this policy
Questions About Your Privacy?
If you have questions, concerns, or requests regarding your personal information, please contact our privacy team.